Refund policy

RETURN POLICY/CANCELLATIONS

Hapthorn Hollow orders are non-refundable. All orders, whether customized or not, are made to order, which means they are manufactured after you purchase them. As such, orders may only be returned or exchanged in the case they arrive damaged or otherwise have a quality defect.

We can not allow the cancellation of an item, as all items are made to order. Manufacturing time and resources have already been allocated in producing each item as soon as an order is placed.

DAMAGES AND ISSUES

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Should you experience any issue receiving your order, please reach out to us with a picture of the item and box you received at hello@hapthornhollow.com within 2 days of receiving the order. Once 2 days have passed since the receipt of the item, we will no longer issue replacements or refunds.