Refund policy

RETURN POLICY/CANCELLATIONS

Hapthorn Hollow orders are non-refundable and all sales are final. Due to the custom and artistic nature of our work, orders may only be returned or exchanged in the case they arrive damaged or otherwise have a quality defect.

Made-to-order and personalized orders may be cancelled for a full refund as long as production has not yet begun. Once production has started, the order cannot be cancelled. Ready-to-ship orders may be cancelled for a full refund as long as they have not yet shipped.

DAMAGES AND ISSUES

Please inspect your order upon arrival. If your item arrives defective, damaged or incorrect, please reach out to us with a picture of the item and packaging you received at hello@hapthornhollow.com within 2 days of receiving the order so we can make it right. Once 2 days have passed since the receipt of the item, we will no longer issue replacements or refunds.